Legal

Privacy Policy

This Privacy Policy explains how eSIMoxy collects, uses and protects your personal information when you use our platform.

Last updated January 1, 2026

1. Information We Collect

We collect information you provide directly — such as your name, email address and billing details — as well as data generated automatically, including device type, browser and usage analytics.

2. How We Use Your Information

Your information is used to process orders, deliver eSIM profiles, provide customer support, prevent fraud, and improve our products. We do not sell your personal information to third parties.

3. Sharing With Providers

To provision an eSIM, limited order data is shared with our upstream connectivity provider strictly to fulfil your purchase. Payment details are handled by PCI-compliant payment processors and are never stored on our servers.

4. Cookies & Tracking

We use essential cookies to keep you signed in and your cart intact, plus optional analytics cookies to understand how the store is used. You can manage non-essential cookies at any time from your browser or our cookie settings.

5. Data Retention

We retain your account and order data for as long as your account is active or as needed to comply with legal obligations, resolve disputes and enforce our agreements.

6. Your Rights

Depending on your region, you may have the right to access, correct, export or delete your personal data. Contact our support team to exercise these rights.

7. Security

We apply industry-standard safeguards — including encryption in transit and access controls — to protect your data. No method of transmission is 100% secure, but we work continuously to protect your information.

Have a question about this policy? Reach our team through the Help Center.